8.2.8 Employment practice appeal process
IGU operates a transparent and accessible grievance mechanism for its employment practices in order to provide its employees with a fair and reliable working environment. Within the framework of its Ethical Employment Policy, the University upholds the maintenance of open communication channels with all stakeholders and the conduct of business processes in line with the principles of mutual respect and communication. IGU considers the fair and respectful evaluation of grievances and feedback from employees as an institutional commitment.To monitor and manage employee satisfaction, a structured communication channel has been established within the Quality Documentation Management System. Through this system, all employees can directly submit their complaints, feedback, or contributions to the administration online, and actively participate in the process by accessing it via IGUMER.
IGU’s 2025 Employee Satisfaction Survey recorded overall satisfaction rates of 84.6% among academic staff and 89.7% among administrative staff. Compared with 2024, satisfaction improved across most of the areas assessed. Among academic staff, satisfaction with university-wide and senior management increased from 88.35% to 89.6%, while satisfaction with teaching and learning rose from 83.70% to 88.4%. Particularly notable improvements were observed in social amenities, which increased from 64.34% to 79.9%, and working environment and conditions, which rose from 75.68% to 85.0%. However, academic staff institutional commitment declined from 87.93% to 81.9%, indicating an area requiring further attention.
Figure 2. Academic Staff Satisfaction Survey Results
Administrative staff reported improvements across all eight assessed areas. Satisfaction with job characteristics increased from 93.5% to 94.9%, while interpersonal relationships remained a strong area, rising from 93.3% to 93.7%. Satisfaction with provided facilities showed the largest increase, from 63.2% to 81.2%, followed by working conditions, which improved from 78.7% to 86.2%. Institutional commitment also increased from 83.8% to 89.0%. Together, these findings highlight improvements in employees’ perceptions of workplace conditions and institutional support, while emphasising the need to strengthen institutional commitment among academic staff.
Figure 3. Administrative Staff Satisfaction Survey Results